Ordering, Shipping, Policies

Ordering

Buying your next toy should be fast and easy.

In-stock: All in-stock items are available for immediate purchase and fulfillment. Some products have a slightly different stock status, such as pre-order items. These products will be properly marked on their respective pages, along with all relative information.

Out-of-stock: These products are out of stock, but will be back in stock shortly. Please email us for an estimated restocking time.

Currency

The store currency is United States Dollars (USD). 

Shipping

Our priority is getting your new toys to you as safely and as soon as possible. There are several shipping options available from USPS and FedEx for your selection at checkout.

Free shipping in the US on orders over $50. Does not include models (kits and receiver-ready).

Processing Time

All orders placed before 1:00 PM PST on a business day will usually be shipped out the same day. In some situations we may ship out the next business day.

Products marked as Pre-Orders will have an approximate lead time on the product page.

Delivery Time

The estimated delivery time is quoted when selecting shipping options at checkout.

Warehousing

All orders from this website is shipped from Hayward, California, with the exception of models (kits and receiver-ready). Models will be shipped from our head office in Vancouver, Canada.

    Insurance

    Insurance is useful for protecting your order during shipping. All packages will be shipped with with insurance. If the package is visibly damaged during delivery, open in the presence of the shipping company, and sign for the package noting the visible damage. Please take photos of the damage, and send the photos to us to start the replacement process within 5 business days.

    Shipping Restrictions

    • Batteries are restricted to CONUS shipping locations. If you add batteries to your order outside of CONUS, the entire order will show as not shippable to your address.

    Taxes, Customs and Brokerage

    For US customers: you will not be charged any taxes or fees for orders shipped from California. Taxes, customs and brokerage fees might be charged on models shipped from Canada. You are responsible for these fees.

    For Canadian customers: you will be charged GST and PST (where relevant) on your orders. Customs and brokerage fees might be charged on packages from California. You are responsible for these fees.

    Refunds

    Most new-in-box products can be returned and refunded (see below for exclusions), minus shipping costs and a 15% restock fee. You must take photos of all the products you wish to refund, and email them directly to us within 5 days of delivery. We will send you a return authorization code, please write down the code on the invoice and include it in your package. Packages without the invoice and RA code will not be eligible for return/refund. Ensure the package is well packaged, and ship it fully insured back to our address, which will be provided at the time of refund authorization.

    Once we have received the items and have made sure everything is in new-in-box condition, we will issue a refund through your original method of payment within 5 business days.

    **Exclusions: Kits, custom orders, and the following parts are non-refundable due to the extremely fragile and/or custom nature of the item: fuselage, wing, horizontal tail, vertical tail.

    **Any additional expenses incurred during the return process (customs fees, brokerage fees, import taxes, etc) will be deducted from the refund.

    Return/refund requests after the 5 days of delivery will be granted at the discretion of ArmSoar Solutions.

    Defective Products

    Should the product be defective (Servo dead on arrival, etc), please send us an email immediately. We will send instructions on how to proceed.

    Small Imperfections

    As all DLG's are handmade with extreme resin control to keep weights down, small imperfections are normal for most models, including some of the top models. Imperfections are only cosmetic and do not affect the structural and aerodynamic abilities of the glider. Imperfections affecting structural integrity and aerodynamic performance will not be shipped.

    Safety and Liability

    Please always exercise the utmost care while constructing and using/flying the products. Follow local guidelines, and we highly recommend joining the local governing body and purchasing their insurance coverage.

    ArmSoar Solutions and all affiliates do not accept any responsibilities for damages caused by use of our products.

    Prices and information

    While all prices and information are kept as accurately as possible, once a while there may be an error (we are human after all!). If you see an error please let us know and we will correct it as quickly as possible. 

    Prices may change without prior notice (does not affect orders already placed) to reflect exchange rate differences and other factors.

    If you are unsure of any of our Policies or require clarification, please contact us before placing your order.